Legal & Terms v3.0
Terms of Service
General terms and conditions governing the use of Bilbo Glans platform and valet services in Sweden.
Effective from: 2026-01-01 Read Full Policy
Legal Framework & Compliance
Agreements, Terms & Policies
Explore all official policies, privacy guidelines, and service agreements governing Bilbo Glans platform and mobile valet services in Sweden.
Privacy & Cookies v1.0
Privacy Policy
How we collect, process, and protect personal data under EU GDPR and Swedish IMY regulations.
Effective from: 2026-01-01 Read Full Policy
Privacy & Cookies v1.0
Cookie Policy
Information on the use of cookies and similar technologies for security and session features.
Effective from: 2026-01-01 Read Full Policy
Data & GDPR v1.0
Data Processing Agreement
Data processing terms between partners and the platform in compliance with GDPR standards.
Effective from: 2026-01-01 Read Full Policy
Operations & Safety v1.0
Damage & Liability Policy
Procedures for vehicle condition inspection, photo logging, and liability coverage during valet.
Effective from: 2026-01-01 Read Full Policy
Bookings & Cancellations v1.0
Cancellation Policy
Terms and grace periods for cancellation of wash and valet bookings without penalty.
Effective from: 2026-01-01 Read Full Policy
Financial & Refunds v1.0
Refund & Compensation Policy
Guidelines for refunds to the digital wallet or original payment method upon service issues.
Effective from: 2026-01-01 Read Full Policy
Operations & Safety v1.0
Quality & Service Standards
Hygiene and detailing standards (SLA) strictly required from all affiliated car care partners.
Effective from: 2026-01-01 Read Full Policy
Operations & Safety v1.0
Safety & Key Security Policy
Security protocols for vehicle key storage, PIN handover, and contactless Smart Boxes.
Effective from: 2026-01-01 Read Full Policy
Insurance & Protection v1.0
Insurance & Coverage Policy
Details of full comprehensive transport insurance covering vehicles during valet and service.
Effective from: 2026-01-01 Read Full Policy
Partners & Wash Centers v1.0
Partner Service Agreement
Master service agreement governing partnership with car wash centers on Bilbo Glans.
Effective from: 2026-01-01 Read Full Policy
Swedish & EU Compliance
Trust & Transparency under Swedish Standards
We adhere to rigorous legal frameworks to protect your personal data and guarantee safe handling of your vehicle.
GDPR & IMY Compliance
Full transparency in personal data processing supervised by the Swedish Privacy Protection Authority.
Full Transport Insurance
Comprehensive insurance coverage for vehicles during valet handover, driving, and staging.
Bokföringslagen (1999:1078)
All transactions and VAT invoices archived for 7 years per Swedish Tax Agency (Skatteverket) requirements.
Have questions regarding legal policies or data?
Get in touch with our Data Protection Officer (DPO) directly or submit an account erasure request.