1. Free Cancellation Window
Customers may cancel any scheduled valet car care service free of charge up to 24 hours prior to the scheduled appointment window. Full refunds will be automatically processed to the original payment method (Swish, Klarna, or card).
2. Late Cancellation Fees
Cancellations made within 24 hours of the scheduled service window will incur a 50% cancellation fee of the total booking value to compensate assigned service partners and valet drivers for reserved capacity.
3. No-Show and Unavailability
If the customer is unavailable at the designated handover location or fails to transfer vehicle keys within 15 minutes of driver arrival, the booking will be marked as a No-Show and charged at 100% of the total booking price.
4. Rescheduling Appointments
Bookings can be rescheduled free of charge up to 6 hours before the appointment via the mobile application or web portal, subject to partner bay availability.
5. Partner-Initiated Cancellations
In the rare event that a valet partner cancels a booking due to unexpected facility disruption or severe weather, the customer receives an immediate 100% refund plus a compensatory promotional voucher for future bookings.