FAQ

What drivers and partners need to know before starting

Direct answers about the platform role, app, subscriptions, partners, and payment.

Bilbo Glans is a software platform and managed marketplace connecting vehicle owners and businesses with certified car care centers in Sweden. We provide dispatching software, live valet tracking, contactless Smart Boxes, and digital inspection records.

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Our support and operations team is available 24/7 to answer all your questions.

What drivers and partners need to know before starting

Is Bilbo Glans a car wash or a digital platform?

How does the Valet service work, and is my car insured?

What are Contactless Smart Boxes and where are they located?

What is the Digital Vehicle Passport (Bilpass)?

How are services priced? Are packages fixed?

What payment methods are supported for consumers and fleets?

How do car wash facilities join the partner network?

Can I reschedule or cancel a booking?

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