1. Introduction and Acceptance
Welcome to Bilbo Glans. By creating an account, downloading the app, or otherwise using our services, you confirm that you have read, understood, and agreed to these terms of service in their entirety. If you do not agree with any part of these terms, you must immediately refrain from using our services. We reserve the right to update these terms at any time, and the latest version is always available on our website and in the app. Continued use after an update constitutes acceptance of the new terms.
2. Registration and Account Security
To use our services, you must register an account with a valid email address and mobile number. You are responsible for keeping your login credentials confidential and for all activities conducted under your account. You must immediately notify us if you suspect unauthorized use of your account. We reserve the right to terminate or block accounts that violate these terms or misuse the platform. You must be at least 18 years old to register an account.
3. Booking and Service Delivery
Bilbo Glans provides a platform for booking valet-based car wash services. By booking a service you enter into an agreement with the selected service provider (partner). Bilbo Glans acts solely as an intermediary platform and is not a party to the agreement between you and the partner. Bookings are made through the app and confirmed in real time. We strive to deliver services within the specified time window, but delays may occur due to weather, traffic, or other circumstances beyond our control.
4. Payment and Invoicing
All prices are stated in Swedish kronor (Kr) including applicable VAT. Payment is processed through the app and handled securely via our payment partners Swish, Klarna, and card payments. At the time of booking, the amount is deducted from your chosen payment method. A digital receipt is sent via email after the service is completed. Invoices that go unpaid may be referred to debt collection, which may incur additional fees.
5. Cancellation and Refunds
You may cancel a booking free of charge up to 24 hours before the scheduled time. Cancellations within 24 hours are charged 50% of the booking amount. No-shows or unavailability at handover result in full charge. If the partner cancels, the full amount is refunded. Refunds are processed within 5–10 business days and credited to your original payment method.
6. User Obligations
You agree to: (a) provide accurate and complete information at registration, (b) not misuse the platform by creating fake accounts or submitting false information, (c) not use the platform for illegal purposes, (d) respect service providers, (e) not manipulate or attempt to hack the platform. Breach of these obligations may result in immediate account termination without compensation.
7. Intellectual Property
All content on the Bilbo Glans platform, including but not limited to text, graphics, logos, images, and software, belongs to Bilbo Glans or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or otherwise use the content without explicit written permission from Bilbo Glans.
8. Limitation of Liability
Bilbo Glans is not liable for damages arising from: (a) force majeure events, (b) misuse of services, (c) third-party acts or omissions, (d) technical interruptions or platform disruptions. Our total liability is in all circumstances limited to the amount you paid for the specific service. Nothing in these terms limits our liability for willful misconduct or gross negligence.
9. Personal Data
The processing of your personal data is governed by our Privacy Policy and Data Processing Agreement. By using our services, you consent to the collection and processing of your personal data in accordance with those documents and applicable data protection legislation, including GDPR.
10. Force Majeure
Bilbo Glans shall not be liable for delays or failure to perform its obligations due to circumstances beyond reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, strikes, government actions, power outages, or disruptions in third-party systems.
11. Dispute Resolution and Governing Law
These terms shall be governed by Swedish law. Disputes arising in connection with these terms shall first be resolved through negotiation between the parties. If negotiation does not lead to a resolution within 60 days, the dispute shall be settled by a Swedish court of general jurisdiction, with the Stockholm District Court as the court of first instance.
12. Changes to Terms
We may change these terms at any time. Changes will be notified via email or in-app notification at least 30 days before they take effect, unless the changes are required for legal reasons, in which case they may take effect immediately. By continuing to use the services after the changes take effect, you accept the updated terms.