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Official Effective Document
Version 1.0 QUALITY_POLICY

Quality & Service Standards Policy

Effective from:2026-08-20
Scope: All users & customers
Jurisdiction:Sweden (Swedish Law)
Summary & Key Highlights

Vehicle detailing operational standards, eco-friendly chemical compliance, inspection protocols, and customer satisfaction guarantee.

1. Professional Detailing & Care Standards

All certified partner facilities and mobile valet specialists comply with strict Bilbo Glans detailing standards. Only premium microfibers, pH-balanced vehicle shampoos, and regulated pressure equipment are used to safeguard paint and ceramic coatings.

2. Eco-Certified Chemicals & Environmental Compliance

Only chemicals certified with Nordic Swan Ecolabel, Good Environmental Choice, or registered with Swedish Chemical Agency guidelines are permitted. All partner stations operate approved oil separators and wastewater filtration.

3. Mandatory Digital Photo Inspection

Valet drivers and technicians execute mandatory 8-point digital photo documentation upon vehicle pickup and return, recording exterior condition, odometer reading, and pre-existing blemishes.

4. 100% Satisfaction Guarantee

If the delivered wash does not meet our rigorous standards, Bilbo Glans provides a complimentary touch-up wash or re-detailing within 48 hours of service verification.

5. Performance Audits & Rating Governance

Partners and drivers undergo real-time rating tracking. Partners maintaining average ratings below 4.2 stars are suspended pending mandatory quality re-training.

This policy and any disputes arising from it are governed exclusively by the laws of Sweden.QUALITY_POLICY · Bilbo Glans AB