1. Eligibility for Refunds
Refunds are approved under the following conditions: (a) Valid cancellations within the free cancellation window, (b) Services unfulfilled or cancelled by the partner, (c) Verified detailing defects or omitted service add-ons, (d) Duplicate charges or billing errors.
2. Processing Times & Payment Channels
Approved refunds are credited to the original payment method (Swish, Klarna, or debit/credit card) within 5 to 10 business days. Swish refunds typically clear within 24 hours of approval.
3. Partial Refunds for Add-on Services
If specific add-on services (e.g., leather conditioning, interior ozone treatment) are omitted during service execution, a partial refund corresponding to that item's price is issued immediately.
4. Quality Claims and Inspection
Customers must inspect their vehicle upon return and submit any quality complaints with photo evidence within 24 hours via in-app support or email at support@bilboglans.se.
5. Instant Bilbo Wallet Credit
Customers may choose instant credit to their in-app Bilbo Wallet balance, which includes an optional 5% promotional loyalty bonus for subsequent car care appointments.