1. Preamble, Corporate Intent and Master Legal Authority
1.1 This Master Operational and Legal Partner Agreement ('Agreement') is entered into by and between Bilbo Platform for Information Technology and Automotive Care Services, duly registered in Stockholm, Sweden ('Bilbo' or 'Platform'), as the First Party.
1.2 And the commercial automotive care enterprise or certified detailing center identified in the digital onboarding portal ('Certified Partner' or 'Service Provider'), represented by its authorized executive signatory, as the Second Party.
1.3 WHEREAS the First Party owns and operates a premier digital platform and mobile applications connecting vehicle owners with professional detailing workshops and mobile detailing fleets;
1.4 WHEREAS the Second Party possesses valid municipal operating licenses, skilled labor, and specialized equipment to execute automotive care services adhering to international quality standards;
1.5 WHEREAS both parties desire to collaborate commercially to market and fulfill detailing reservations directed through the Bilbo digital network;
1.6 NOW, THEREFORE, the Parties declare their full legal and corporate capacity to execute this Agreement and agree to be bound by all terms and covenants set forth herein.
1.7 The preamble and all attached regulatory appendices constitute an integral part of this Agreement.
1.8 The Parties covenant that all prior oral discussions or informal memoranda are superseded by this official Agreement.
1.9 Both parties commit to the principles of utmost good faith, transparency, and operational integrity throughout the contractual term.
2. Master Definitions & Operational Terminology
2.1 The following terms shall have the meanings ascribed below wherever used throughout this Agreement:
2.2 Digital Ecosystem: The Bilbo web portal, iOS/Android mobile apps, cloud partner dashboards, and integrated APIs.
2.3 Certified Partner: A registered commercial entity authorized to execute platform detailing services.
2.4 End Customer: Any individual or corporate client booking detailing services via the platform.
2.5 Valet / Transport Driver: Certified personnel authorized to transport, intake, and deliver customer vehicles.
2.6 Service Booking: A confirmed, scheduled digital reservation specifying package type and location.
2.7 Fixed Station: A physical brick-and-mortar detailing facility approved by Bilbo quality inspectors.
2.8 Mobile Van: A commercial van outfitted with high-pressure pumps, deionized water, and generators.
2.9 Digital E-Wallet: The platform financial account recording partner debits, credits, and net earnings.
2.10 Disbursement Cycle: The scheduled timeline governing bank payouts to the partner corporate bank account.
3. Scope of Partnership & Independent Contractor Status
3.1 Bilbo grants the Partner a non-exclusive license to service automotive bookings dispatched via the platform.
3.2 The relationship between Bilbo and the Partner is strictly that of independent commercial contractors; no employment, agency, or partnership is created.
3.3 The Partner holds no legal authority to represent Bilbo or bind the platform to third-party agreements.
3.4 Bilbo retains the unrestricted prerogative to onboard competing service providers across all geographic sectors.
3.5 The Partner shall utilize Bilbo trademarks and branding strictly within authorized guidelines.
3.6 The Partner assumes sole responsibility for all labor, tax, insurance, and wage obligations regarding its employees.
3.7 Bilbo does not guarantee minimum order volumes, which fluctuate based on market demand and partner quality ratings.
3.8 The Partner assumes exclusive responsibility for the routine maintenance and safety certification of all workshop equipment.
3.9 The Partner covenants not to collect any unauthorized surcharges or off-invoice payments from platform clients.
4. Corporate Eligibility, Licensing & Compliance Prerequisites
4.1 Partner onboarding and account maintenance require active submission of certified statutory documentation.
4.2 Submission of valid Commercial Registration (CR) authorizing automotive washing, polishing, and detailing activities.
4.3 Active municipal operating license covering all physical detailing facilities and chemical storage areas.
4.4 Value Added Tax (VAT) registration certificate issued by Skatteverket / Peppol.
4.5 Certified National Address certificate registered in the corporate entity name.
4.6 Corporate bank account IBAN certificate matching the exact commercial registration trade name.
4.7 Commercial General Liability insurance policy covering customer vehicle damage up to 500,000 SEK per occurrence.
4.8 Swedish Rescue Services (Räddningstjänsten) fire safety and structural integrity certificate for all operating locations.
4.9 The Partner covenants to upload renewed documentation at least thirty (30) days prior to expiry to prevent automated account suspension.
5. Platform Technology & Marketing Obligations
5.1 Maintain 24/7 cloud server and mobile application availability at a 99.5% uptime SLA benchmark.
5.2 Execute targeted digital marketing campaigns to drive customer acquisition and order volume across partner branches.
5.3 Manage integrated electronic payment gateways and disburse net earnings according to agreed payout schedules.
5.4 Provide dedicated tier-1 technical partner support to triage software exceptions and dispatch issues.
5.5 Continuously optimize dispatch algorithms based on geographic proximity, bay capacity, and quality scores.
5.6 Generate cryptographic Peppol BIS Billing 3.0 compliant e-invoices for all customer transactions.
5.7 Provide comprehensive performance analytics and customer feedback dashboards to the Partner.
5.8 Conduct regular onboarding and technical workshops for partner station supervisors.
5.9 Develop and publish updated detailing package definitions tailored to evolving customer preferences.
6. Partner Operational Covenants & Professional Standards
6.1 Execute assigned bookings with meticulous care adhering strictly to published service catalog specifications.
6.2 Staff all facilities with vetted, uniformed technicians wearing clear identification badges.
6.3 Utilize CE Mark / SS-EN-certified chemical compounds, pH-neutral shampoos, and premium microfiber materials.
6.4 Comply strictly with scheduled intake and completion timeframes to eliminate customer delays.
6.5 Maintain clean, air-conditioned customer waiting lounges equipped with essential amenities.
6.6 Strictly refrain from soliciting off-platform cash payments or upselling unauthorized services on-site.
6.7 Adhere strictly to non-solicitation rules and avoid diverting platform customers to direct offline booking.
6.8 Ensure eco-friendly disposal of chemical waste and industrial sludge in compliance with municipal environmental codes.
6.9 Equip all technical personnel with mandatory personal protective equipment (PPE) including organic vapor masks.
7. Subcontracting Ban & Assignment Restrictions
7.1 This Agreement is personal to the approved Partner; assignment or delegation without prior written consent is null and void.
7.2 Subcontracting service bookings to unvetted third-party workshops or informal labor is strictly prohibited.
7.3 Breaching this section entitles Bilbo to terminate the Agreement immediately, impose a 10,000 SEK fine, and seize wallet reserves.
7.4 Leasing designated Bilbo wash bays to unauthorized third-party operators is strictly forbidden.
7.5 The Partner assumes direct vicarious liability for all acts and omissions of its employed staff.
7.6 Disciplinary sanctions apply immediately upon detection via physical audits or mystery shopper reports.
7.7 Bilbo holds the right to freeze order routing upon reasonable suspicion of unauthorized subcontracting.
7.8 The Partner must register all technician identities in the platform portal prior to dispatching active bookings.
8. Vehicle Handover, Valet Transit & Bailment Protocols
8.1 Legal custody and bailment commence upon key intake and pre-service photo signing, ending upon final customer handover.
8.2 Drivers must capture macro-photographs of pre-existing scratch or collision damage in the digital inspection report.
8.3 Operating customer vehicles for personal errands or unauthorized route detours is strictly forbidden.
8.4 Full compliance with traffic laws is mandatory; the Partner assumes liability for all traffic violations during transit.
8.5 Vehicle keys must be deposited into locked PIN-safes in the facility manager office during active washing.
8.6 Vehicles must never be left idling unattended in wash bays to prevent accidental electronic lockouts.
8.7 Releasing the vehicle requires customer digital signature acknowledging receipt via the mobile application.
8.8 Immediate triage must be provided for any customer feedback prior to vehicle departure from the station.
8.9 Utilizing cabin climate controls or audio systems for technician amusement is strictly forbidden.
9. Civil Liability, Insurance Coverage & Damage Indemnification
9.1 The Partner bears full civil liability for vehicle body damage, electrical water ingress, or theft during custody.
9.2 The Partner must maintain active Commercial General Liability insurance with minimum coverage of 500,000 SEK per incident.
9.3 Indemnification covers clear-coat burn-through, mechanical water damage, upholstery tearing, or missing belongings.
9.4 Verified damage claims must be settled at certified dealership workshops within five (5) business days.
9.5 Bilbo retains the contractual right to offset unpaid customer damage claims directly against partner wallet balances.
9.6 Full cooperation with insurance adjusters and Bilbo claims investigators is strictly required.
9.7 Inadvertent technician mistakes do not exempt the Partner from complete financial indemnification.
9.8 Complex disputes are adjudicated by the Bilbo Technical Quality Committee whose findings are binding.
9.9 The Partner must submit a formal incident root-cause analysis within 48 hours of any vehicle mishap.
10. Intellectual Property & Trademark Licensing
10.1 All trademarks, logos, proprietary code, algorithms, and UX designs remain the exclusive intellectual property of Bilbo.
10.2 Bilbo grants a limited, revocable, non-exclusive license to display platform branding strictly on certified premises and uniforms.
10.3 The Partner shall not register or use domain names, trademarks, or social media handles confusingly similar to Bilbo.
10.4 Upon termination, the Partner must immediately remove and de-brand all physical and digital signage bearing Bilbo marks.
10.5 Reverse-engineering or decompiling platform software and APIs is strictly prohibited.
10.6 The Partner retains ownership of its trade name, granting Bilbo a marketing display license.
10.7 Both parties covenant not to disparage the reputation or brand equity of the other across public media.
10.8 Statutory trademark protections and copyright laws apply rigorously to any unauthorized IP usage.
11. Data Privacy, Confidentiality & Non-Disclosure
11.1 The Partner must maintain strict confidentiality over all commercial, technical, and customer personally identifiable information (PII).
11.2 Customer telephone numbers and addresses must never be exported, harvested, or utilized for direct off-platform marketing.
11.3 Commercial commission models, pricing matrices, and sales volume reports constitute protected trade secrets.
11.4 Confidentiality covenants survive contractual termination for a mandatory period of five (5) calendar years.
11.5 Strict compliance with the Swedish General Data Protection Regulation (GDPR) & Swedish IMY is mandatory.
11.6 Customer contact details must be erased from technician mobile handsets immediately upon delivery completion.
11.7 The Partner assumes full financial and regulatory liability for data breaches originating from its personnel.
11.8 Immediate mandatory notification must be delivered to Bilbo upon discovering any potential data compromise.
12. Term, Renewal & Performance Scorecard Reviews
12.1 This Agreement remains in full force for twelve (12) calendar months from digital execution and account approval.
12.2 The Agreement renews automatically for successive 1-year terms unless either party provides 30-day written notice of non-renewal.
12.3 Annual renewal is contingent upon satisfactory historical performance scorecards and SLA adherence.
12.4 Bilbo reserves the right to revise commission rates upon annual renewal following advance written notice.
12.5 High-performing partners receive formal annual certification renewals and platform tier promotions.
12.6 Rejection of revised terms at renewal terminates the partnership cleanly at the end of the active term.
12.7 Annual contract renewals are logged digitally via the Partner Portal administrative dashboard.
13. Immediate Termination for Cause & Breach Scenarios
13.1 Bilbo reserves the right to terminate this Agreement immediately without prior notice or court order in the event of statutory breaches.
13.2 Revocation or expiration of municipal licenses, commercial registrations, or government closure orders constitutes cause for termination.
13.3 Fraudulent activity, theft, rating manipulation, or utilization of counterfeit corrosive chemicals.
13.4 Trailing customer satisfaction ratings below 4.0 stars for three (3) consecutive months following written warning.
13.5 Unauthorized subcontracting, delegation, or assignment of service bookings.
13.6 Insolvency, bankruptcy declaration, or liquidation proceedings initiated against the Partner.
13.7 The Partner may terminate for convenience upon thirty (30) days advance written notice following complete settlement of open bookings.
13.8 Legitimate termination for breach confers zero entitlement to compensation or severance for the defaulting party.
14. Post-Termination Handover & Financial Reconciliation
14.1 Digital booking dispatch to the Partner facilities is halted immediately upon termination notice dispatch.
14.2 The Partner remains strictly obligated to complete all pre-booked reservations scheduled prior to final shutdown.
14.3 Comprehensive financial reconciliation and wallet liquidation occur within thirty (30) business days following final job completion.
14.4 All Bilbo-owned assets must be surrendered and user access credentials revoked across all administrative portals.
14.5 Net positive wallet balances are transferred to the registered bank account after settling open fines.
14.6 A formal mutual release document is executed concluding all operational and administrative ties.
14.7 Platform transaction manifests and billing records are archived for 10 fiscal years pursuant to tax codes.
15. Force Majeure & Extraordinary Circumstances
15.1 Neither party shall be liable for delayed performance resulting from verified Force Majeure events (natural disasters, floods, wars, pandemics).
15.2 The affected party must deliver formal written notice within twenty-four (24) hours detailing the nature and anticipated duration.
15.3 Should Force Majeure conditions persist beyond thirty (30) consecutive days, either party may terminate without penalty.
15.4 Both parties must take all reasonable mitigation measures to resume normal operations promptly.
15.5 Customer bookings affected by Force Majeure are rescheduled without cancellation penalties.
15.6 Internal labor disputes or commercial insolvency do not constitute recognized Force Majeure events.
Contractual Matrix of Responsibilities and Obligations
| Operational Domain | Bilbo Platform Obligation | Certified Partner Obligation | Joint Governance Role |
|---|---|---|---|
| Cloud Architecture & Software | Maintain 24/7 cloud servers, APIs, and portals | Provide stable station hardware and Wi-Fi | Prompt reporting of software anomalies |
| Payment Collection & Tax | Operate gateways and generate Skatteverket / Peppol invoices | Provide valid tax numbers and IBAN records | Monthly reconciliation of settlement logs |
| Service Execution & Quality | Set quality benchmarks and mystery audits | Deliver detailing adhering to SLA standards | Amicable resolution of customer disputes |
| Insurance & Indemnification | Maintain cybersecurity platform policies | Maintain 500 SEKk vehicle liability insurance | Prompt indemnification of verified damages |
| Marketing & Order Growth | Launch digital ad campaigns to generate demand | Prepare wash bays and receive cars promptly | Seasonal demand and capacity planning |
| Technical Academy & Training | Provide curriculum at Bilbo Academy | Mandate staff attendance and pass exams | Continuous adoption of new detailing techniques |
| Health, Safety & Environment | Publish MSDS guidelines and safety norms | Outfit facilities with fire extinguishers and traps | Periodic environmental and safety inspections |
| Customer Support & Escalations | Operate unified customer helpline | Provide free re-wash on verified quality complaints | Close customer tickets within 2 business hours |
| Field Operations Governance | Monitor branch response times and utilization | Operate wash bays at full capacity in rush hours | Update live operational availability status |
| Compliance & Licensing | Perform regular cloud audit of corporate files | Renew municipality and trade files before expiry | Strict adherence to updated regulatory mandates |
16. Anti-Bribery, Professional Integrity & Labor Laws
16.1 The Partner covenants strict adherence to Swedish Anti-Bribery Laws, Labor Laws, and Wage Protection Systems (WPS).
16.2 Offering gifts, kickbacks, or monetary inducements to Bilbo dispatch personnel to influence order allocation is strictly forbidden.
16.3 The Partner must ensure all staff receive statutory wages punctually and operate in safe, regulated environments.
16.4 Employing irregular labor lacking valid work permits from the Ministry of Human Resources is strictly prohibited.
16.5 Comprehensive health insurance must be provided for all station technicians in accordance with statutory rules.
16.6 Unethical solicitation or bribery attempts must be reported to the platform compliance office immediately.
17. Formal Legal Notices & Electronic Service
17.1 Formal legal notices delivered via registered corporate email or portal notifications constitute legally binding service.
17.2 Parties must notify each other immediately of any modifications to registered National Addresses or official email contacts.
17.3 Electronic dispatch timestamps serve as conclusive evidence of notice delivery and recipient awareness.
17.4 Server logs and system timestamps maintained by Bilbo provide admissible evidence in dispute hearings.
17.5 The Partner must designate an official executive email and 24/7 operational hotline for emergency triage.
18. Governing Law & Commercial Dispute Jurisdiction
18.1 This Agreement is governed by and construed in accordance with the laws of the Kingdom of Sweden.
18.2 Parties shall endeavor to resolve disputes amicably within fifteen (15) days of initial formal notice.
18.3 Unresolved disputes shall be submitted to the exclusive jurisdiction of the Commercial Courts in Stockholm, Sweden.
18.4 Both parties expressly waive objections to the territorial venue of the Stockholm Commercial Courts.
18.5 The prevailing party in litigation is entitled to recover reasonable attorney fees and associated legal costs.
19. Severability & Non-Waiver of Contractual Rights
19.1 If any provision of this Agreement is held invalid by a competent court, remaining provisions shall remain in full force and effect.
19.2 Failure by either party to enforce any contractual right shall not constitute a waiver of subsequent enforcement rights.
19.3 All contractual guarantees remain enforceable unless waived via express written addendum.
19.4 Section headings throughout this Agreement are for organizational convenience only and hold no substantive legal effect.
20. Controlling Language & Translation Precedence
20.1 This Agreement is executed in Arabic; in the event of interpretive conflict, the Arabic text shall prevail.
20.2 English and Swedish translations are provided strictly for operational convenience and hold no judicial precedence.
20.3 In case of contextual divergence, the plain meaning of the Arabic original shall govern.
20.4 Non-Arabic speaking partners confirm having consulted certified translations before digital execution.
21. Fair Competition & Anti-Poaching Covenants
21.1 The Partner and its staff are strictly barred from soliciting platform customers for direct off-platform transactions.
21.2 Solicitation breaches trigger liquidated damages of 5,000 SEK per poached customer in addition to contract termination.
21.3 Non-solicitation covenants remain binding for twelve (12) months following contractual termination.
21.4 The Partner shall not disclose platform pricing data to competitors or use it for predatory off-platform bids.
21.5 Demanding direct cash payments from clients to evade commission constitutes gross contractual default.
22. Ownership Structure Changes & Corporate Governance
22.1 The Partner must deliver thirty (30) days advance notice prior to any corporate restructuring, acquisition, or signatory change.
22.2 Ownership transfers do not release the Partner from accrued contractual liabilities without formal written novation.
22.3 Bilbo reserves the right to re-audit the partnership following substantial alterations in executive management.
22.4 Incoming owners must submit renewed statutory licenses and sign an undertaking adhering to this Agreement.
22.5 Corporate mergers require formal submission of unified commercial credentials within 14 operational days.
23. Operational Policy Updates & Regulatory Revisions
23.1 Bilbo reserves the right to amend operational policies and appendices to comply with evolving statutory regulations.
23.2 Partner notifications are dispatched thirty (30) days prior to the effective date of published policy modifications.
23.3 Continued utilization of the platform constitutes full acceptance of updated terms and conditions.
23.4 Dissenting partners hold the right to terminate within the 30-day notice window without penalty.
23.5 All historical revisions are cataloged and accessible in the Partner Portal regulatory changelog.
24. Customer Privacy & Vehicle Inspection Photography
24.1 The Partner must blur vehicle license plates and passenger faces in all service documentation photos prior to upload.
24.2 Publishing customer vehicle photos or videos on Partner social media accounts without prior written consent is strictly prohibited.
24.3 The Partner assumes full statutory liability for violations of the Swedish General Data Protection Regulation (GDPR) & Swedish IMY.
24.4 Technicians must delete local copies of inspection photos from personal devices upon booking completion.
24.5 Capturing interior cabin photos is strictly restricted to designated cleaning zones to safeguard customer privacy.
25. Hydraulic Lift Inspection & Workshop Structural Safety
25.1 Vehicle hydraulic lifts must undergo certified load testing every six (6) months by authorized safety inspectors.
25.2 Lifting vehicles exceeding rated manufacturer capacity thresholds is strictly forbidden.
25.3 Technicians must adhere to OEM jacking points to prevent EV battery enclosure puncture or frame deformation.
25.4 Mechanical safety locks must be engaged at all times while technicians work beneath elevated vehicles.
25.5 High-pressure hydraulic hoses must be replaced immediately upon detecting surface abrasion or fluid sweating.
26. Environmental Standards, Oil Interceptors & Recycling
26.1 The Partner must install and maintain three-stage oil/water interceptors across all wash bays.
26.2 Sludge pumping manifests issued by licensed environmental haulers must be archived on-site.
26.3 Operating closed-loop water filtration systems is required to conserve natural water resources.
26.4 Utilizing harsh non-biodegradable solvent degreasers is strictly prohibited across all facilities.
26.5 Hazardous detailing reagents must be housed within fire-rated vaults equipped with spill containment bunds.
27. High-End Valet Operations at Malls and Airports
27.1 Valet operators must wear tailored uniforms and white handling gloves at designated high-end venues.
27.2 Vehicles must be staged exclusively within secure, 24/7 CCTV-monitored parking bays.
27.3 Encrypted digital QR handover passes must be validated via the mobile app prior to vehicle release.
27.4 Moving customer vehicles beyond authorized parking perimeters without recorded dispatch authorization is prohibited.
27.5 Solar protective car covers must be utilized during extended outdoor parking under direct desert sunlight.
28. Custody Protocols for Forgotten Valuables
28.1 Technicians discovering unattended cash, jewelry, or electronics must immediately halt interior work without touching items.
28.2 Items must be video-inventoried and deposited into tamper-evident security bags in the manager safe.
28.3 Support teams contact the customer immediately to arrange supervised handover against written receipt.
28.4 The Partner assumes full civil and criminal liability for lost or stolen customer belongings during detailing.
28.5 Installing high-definition CCTV surveillance covering vehicle interior detailing bays is mandatory.
29. Professional Code of Conduct & Customer Ethics
29.1 Personnel must treat customers with utmost courtesy, refraining from arguments or unprofessional conduct.
29.2 Smoking, eating, or personal phone calls inside customer cabins or during active detailing is strictly prohibited.
29.3 Zero-tolerance enforcement applies to customer harassment, resulting in immediate technician deactivation.
29.4 Total integrity and respect for private cabin contents are mandatory across all technician teams.
29.5 Fostering a professional, non-discriminatory environment for all customers and staff is strictly required.
30. Emergency Weather Disruptions & Sandstorm Protocols
30.1 Mobile outdoor detailing orders are suspended automatically upon severe sandstorm alerts from meteorology authorities.
30.2 Bookings are rerouted to indoor enclosed facilities or rescheduled without cancellation penalties.
30.3 Mobile equipment and van electrical systems must be weatherproofed against moisture and windborne grit.
30.4 Exterior compounding in open bays is halted during high winds to prevent airborne grit contamination.
30.5 Clean micro-fiber vehicle dust covers must be applied to completed vehicles waiting in outdoor staging areas.
Technical Certification Standards for Facilities and Vans
| Structural / Technical Domain | Fixed Station Standard | Mobile Unit Standard | Audit Frequency |
|---|---|---|---|
| Bay Flooring System | Acid-resistant non-slip industrial epoxy | Diamond-plate rustproof aluminum flooring | Monthly |
| High-Pressure Wash Pumps | 130 - 150 bar with calibrated relief valves | 120 - 140 bar with silenced onboard generator | Weekly |
| Deionized Water System | Reverse osmosis plant yielding < 50 TDS | 300L food-grade stainless steel water tank | Daily |
| CCTV Surveillance Topology | 100% bay coverage, 1080p, 60-day cloud backup | Cloud-connected front and cabin dashcams | Daily |
| Oil & Water Interceptors | 5000L three-stage reinforced concrete separator | Integrated hydrocarbon sludge trap | Monthly |
| Pneumatic Air Grid | 10-bar central compressor with 500L storage | 8-bar ultra-quiet mobile van compressor | Weekly |
| Customer Lounge Lounge | Air-conditioned lounge with Wi-Fi and coffee | Foldable canopy awning and portable seating | Weekly |
| Key Storage Vault | Reinforced digital PIN key safe | Locked steel storage drawer inside van cab | Daily |
| Forced Air Dryers | 5.5 HP industrial high-velocity touchless dryer | 2.2 HP handheld heated turbine blower | Weekly |
| Technician Safety Gear | Chemical splash goggles, nitrile gloves, respirators | Full protective suits and oil-resistant boots | Daily |
31. Service Catalog Governance & Dynamic Pricing Rules
31.1 Package rates displayed on the platform are set centrally to maintain market competitiveness and transparency.
31.2 Partners may submit pricing adjustment requests for review by the Bilbo Pricing Committee within 15 business days.
31.3 Charging on-site surcharges to customers outside the approved digital invoice is strictly forbidden.
31.4 Off-invoice cash collection attracts a mandatory 1,000 SEK fine and account investigation.
31.5 Promotional campaigns and discounts must be coordinated in advance with explicit cost-sharing ratios.
32. Digital Transformation, APIs & Cybersecurity Covenants
32.1 The Partner covenants not to deploy unauthorized third-party scraping tools or bots against platform APIs.
32.2 Staff must maintain strict multi-factor authentication (MFA) hygiene and rotate passwords periodically.
32.3 Suspected security breaches must be escalated immediately to the Bilbo Cybersecurity Incident Response Team.
32.4 Operating over encrypted VPN or HTTPS networks is required to safeguard dispatch traffic.
32.5 Sharing individual staff credentials across multiple technicians is strictly forbidden.
33. Ongoing Quality Commitment & Bilbo Academy Certification
33.1 The Partner covenants to maintain continuous compliance with international vehicle care standards.
33.2 Detailers must participate in quarterly certification courses at Bilbo Academy to refresh core competencies.
33.3 Full cooperation with covert Mystery Shoppers and quality auditors during station visits is mandatory.
33.4 Corrective action plans must be executed within 14 days following quality audit notices.
33.5 Pursuing international quality certifications (such as ISO 9001) is strongly encouraged across facilities.
34. Miscellaneous Legal Provisions & Entire Agreement
34.1 Descriptive headings throughout this document are inserted for convenience only and do not alter legal terms.
34.2 In the event of conflicting terms between this Agreement and operational manuals, this Agreement governs.
34.3 This Agreement complies fully with commercial codes in force across the Kingdom of Sweden.
34.4 No amendment or waiver shall be effective unless executed in writing by authorized signatories of both parties.
34.5 This document and its appendices represent the complete, final understanding between the parties.
35. Final Undertaking & Digital Enforceability
35.1 The Partner explicitly certifies that it has thoroughly read, understood, and consented to this Agreement and all appendices.
35.2 Digital click-through acceptance constitutes legally binding, irrevocable execution equivalent to a handwritten signature under Swedish Electronic Transactions Laws.
35.3 An encrypted digital copy of this Agreement is preserved in the corporate archive and accessible via the partner portal.
35.4 This Agreement takes full legal effect from the digital acceptance timestamp and serves as conclusive evidence in all formal proceedings.